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Customer Support

Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to push the Help button, which is visible on each page. A pop-up menu will show up. It offers in-depth info about all the operations you can carry out on the page in question. Each pop-up window opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide collection of instructional video clips explaining how to use our web hosting Control Panel. They're meant for those who want to see how things are getting done instead of only reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step tutorial video clips.


If you can't find the answer you are looking for, explore our comprehensive FAQ section, which includes questions asked by actual customers and offers real solutions. We constantly "revamp" our Frequently Asked Questions section with new articles to embrace all the new additions and innovations related to our platform.

Ticketing System

Suppose you still can't find the solution you are looking for in the Frequently Asked Questions section. In that case, you can contact our excellent team of customer service technicians available 24/7/365 and ready to assist you with any issue. Each support ticket you send will be answered within one hour (the average response time is approximately twenty minutes), so you will never have to wait long to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932 US International: +1-727-546-HOST(4678) UK Phone: +44-20-3695-1294 AU Phone: +61-2-8417-2372 OUR ID: 311154 Sales Lines Working Hours: Monday to Friday: 09.00 AM - 11.00 PM GMT/UK 05.00 AM - 07.00 PM EST/USA 07.00 PM - 09.00 AM EST/AU email: Online Contact Form Check your server status To check the status of your server if you think there is a problem, please go to: